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Windows App Installation Using One-time URL

Introduction

The Windows app enables your service provider to transfer your files stored on-premise to the new destination.  To get started you will need a registration URL from your service provider, typically sent via email, to install the Windows app with the instructions below.

Because the Windows app is transferring your files, the computer on which it runs must be:

  1. powered on and logged in for the duration of the migration
  2. hardwired to the network (no WIFI or VPN access)
  3. logged in for the duration of the migration
  4. sleep mode must be turned off
  5. located geographically near the source file system and can access all of the data of interest via a Mapped Drive (if the Windows App is NOT deployed on the data source system)

When running the Windows app, you must be logged in as the same user who installed the app.  Consult your IT support staff if you are unsure how to do any of the above tasks.

All operations involving the Windows app, including app installation and registration and mapping drives, should be done with a set of admin credentials. This minimizes the number of permissions issues you will run into in your transfer job.

System requirements and preparation

1: The Windows app runs on Windows (Windows 7, 8, 10, Windows Server 2008, 2012 and 2016). Hardware requirements are as follows:

NO. OF CORES RAM DISK SPACE
Required 2 4 GB 3 GB
Recommended 4 8 – 16 GB 10 GB

The minimum required resources above will provide adequate performance for a machine that is dedicated to running only Cloud FastPath. A machine that is running large or repeated migrations will need more resources.

2: Decide what data you want to transfer and identify where that data is physically located.  If your data is on a drive other than the local drive on which the Windows app is installed, you will need to map the drive to the computer where the windows app is installed.

3: You will need private access through the firewall for cfp_windows if the Windows App is installed, and public access for Cloud FastPath.  Additionally, you will need access via port 443 to the IP addresses for ctl.www.cloudfastpath.com and www.cloudfastpath.com. You can obtain those IP addresses with the nslookup command. For example, to get the IP address for ctl.www.cloudfastpath.com, open the command window and enter:

nslookup ctl.www.cloudfastpath.com

Windows app installation

1: Download the Cloud FastPath Windows App.  The agent should be installed on the machine where the data resides. If it is not possible to install the agent directly at the data source, you will need to use a dedicated Windows machine on the same wired local area network as the data source.   DOWNLOAD

2: Click on the downloaded MSI file to install it. When the app installation completes, a registration window pops up near the Windows system tray:

Leave the Your Email and Your Password fields blank. Copy the registration key you received and enter it in the Key field. Select the Register button and your POP registration is complete.

The Win app and logouts or power downs

If you log out or power down the Windows app, simply power the computer back on and log in with the credentials used to install the Windows app. The Windows app will re-start automatically; the transfer job itself will need to be re-started separately in the Cloud FastPath web dashboard. Notify your CFP operator to re-start the job if you cannot do so yourself.

Stopping the Cloud FastPath Windows app

To stop the the app, go to the system tray and right click on the cloud icon:

The cloud will disappear from the system tray and your provider will no longer have access to your files. You can start the app up at any time by double clicking on the Cloud FastPath shortcut on your desktop; the Windows app by default will start automatically when you restart/log back in to your computer. If the cloud icon appears in your system tray, the Windows App is running.

Uninstalling the Cloud FastPath Windows app

The Windows app may be uninstalled via the Windows Control Panel. Be aware that if you want to re-install the Windows app, you will need to get a new registration key from your cloud provider. For more information, see the Cloud FastPath Windows App.

Updated on July 16, 2019

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