What is the Cloud FastPath Windows App?
The Cloud FastPath Windows App is a Microsoft Windows application that enables you to transfer files between your computer and servers at cloud providers such as Box or Dropbox. The CFP Windows App is a background task that runs with the main Cloud FastPath web app (e.g. www.cloudfastpath.com/cfp/).
The CFP Windows App has four major advantages over traditional Windows based file transfer methods such as FTP:
- it encrypts files so private data remains private during transfer
- it transfers larger files and larger numbers of files than FTP is designed to manage
- it transfers data much faster, freeing up network resources for other tasks
- it manages any errors or interruptions that occur during data transfer and re-sends files if necessary
The CFP Windows App is currently supported on Windows 7/8/10 and Windows Server 2008/2012/2016/2019. A computer that is running the CFP app can access and send files from other hosts connected to it that are running other types of Windows. Windows Core (without the UI) does not work. Contact us at firstname.lastname@example.org if you have any questions about your particular configuration. You only need to install the Windows App if you plan to transfer files directly from your computer or from a mapped drive on your computer.
Quickstart: Installing and setting up the CFP Windows App
- You will need a registered Cloud FastPath account if you have not already created one. Open a browser, go to your login URL, and sign into your Cloud FastPath Web app to go to the dashboard.
- Select the Download App button on the dashboard and install the CFP Windows App according to the instructions.
- There will be a pop-up box from your system tray (which is usually in the lower right corner of your screen). If you do not have a pop-up box for some reason, right click the cloud icon in your system tray and select Register Computer…
- Computer Name and Service Address fields will be filled in. Enter your CFP username in the email field, and your CFP password in the password field. The Key field may remain blank:
If you have 2FA on your account, enter a username in the format [email] code [6-digit code]. If your email is ‘yourName@company.com’ and your current 6-digit authenticator code is ‘123456,’ you would enter a username of yourName@company.com code 123456.
- Click Register.
- When the Windows App installation finishes, you will see your Windows Point of Presence in the Cloud FastPath dashboard of your browser. When it has turned blue, your POP is ready to use.Only create one Windows POP per computer; if you want to create Systems to point to different drives on your computer, you may do so in the next step, but they will all tie in to the one POP for your computer. Note that the Windows App will automatically create a system for each mapped drive it finds at the time of installation.
Additional Settings on the Windows App
There are two main pop-up screens available for the Windows App: Register Computer… and Settings… You can access these by right clicking on the cloud icon in your system tray:
If the cloud icon is not in your system tray, double click the Cloud FastPath shortcut on your desktop to make it appear.
Register Computer… Menu
SERVICE PORT: the default port for the Windows App is 443, but you can switch this to 61614 to accommodate firewalls that do not allow 443 access.
LAUNCH ON LOGIN: automatically restarts the Windows App when the installing user logs in. This is selected by default.
RUN AS WINDOWS SERVICE: Running Windows App as a Service (WaaS) enables you to continue transferring data after the Windows App’s installing user has logged out. See Windows App as a Service for details on setting up Windows App as a Service.
Windows App Upgrades and Uninstalling the Windows App
The Windows app will automatically execute its own minor upgrades. Major upgrades require a download and install of the .msi file. The latest .msi file will always be available when you click on the Download App button in your dashboard.
In rare instances you will be instructed to uninstall the previous version of the app. To uninstall the Windows app:
- Open the Control Panel. On Windows 7, the Control Panel is available from the Start Menu. On Windows 8, the Control Panel is available from the Metro screen under Windows System.
- From the main screen of the Control Panel, select Uninstall a program.
- On the Uninstall or change a program screen, find Cloud FastPath and double click it. Note that this procedure only uninstalls the Windows app for Cloud FastPath, not the main Cloud FastPath application. The main Cloud FastPath application runs on the web and doesn’t install any programs on your computer.
- Follow any prompts that pop up asking whether you are sure you want to uninstall the app. Once the uninstall is complete, there is no need to restart your computer unless you are explicitly told to do so. You can now install the new version of the Windows App by following the instructions above.
Setting Up Your Data Transfer
- Locate the files you want to transfer, either on your computer or on your network. The files to be transferred must be available as a drive on your computer. You will need to create a mapped drive for the host/folder if the files are not already available on one of your computer’s drives, such as the C: drive. See the mapping a drive instructions if you do not know how to map a drive.
- The Windows app automatically creates Systems for all of the mapped drives it finds when it installs. If you add a mapped drive after the Windows app installs, create a new System for it using the instructions below.
- Find your Windows POP in the Cloud FastPath web app dashboard and click on it.
- In the modal window that displays, select the Add System button. Select Windows Drive or Share for system type. Your Windows POP is already selected in the Point of Presence dropdown. Select the drive where your files are located from the Disk or Share dropdown, and save your system.
- Next, you’ll need to create a POP and system for your data’s destination. All POP types other than Windows POPs are created by selecting the Deploy POP button on the dashboard. Create a system for it by clicking on the destination POP as you did for the Windows POP.
- Create the job that will execute the data transfer by selecting the New Job button on the dashboard. See the Jobs page for additional information on creating and running jobs.
Stopping the Cloud FastPath Windows app
To stop the the app, go to the system tray and right click on the cloud icon:
The cloud will disappear from the system tray and Cloud FastPath will no longer have access to your files. You can start the app up at any time by double clicking on the Cloud FastPath shortcut on your desktop; the Windows app by default will start automatically when you restart/log back in to your computer. If the cloud icon appears in your system tray, the Windows App is running.
Reasons for Communication Errors
Check your registration parameters by right clicking the Cloud FastPath icon in your system tray and selecting Register Computer… You must have the correct registration URL (example: www.cloudfastpath.com), and the username and password should be what you use to log into your Cloud FastPath web app (not your Windows login credentials). Key field should remain blank.
Many IT departments have firewall and other security restrictions in place that prevent the Windows App from accessing the Internet. See Troubleshooting Connections: Ports and Firewalls for additional information or contact email@example.com.
You should be logged into the Cloud FastPath web app and also have the Windows App running. Instructions for starting the Windows App are above.