Job History

Job History provides data on the files transferred, any errors encountered, and additional metrics about each instance of your job.Failed files are listed in the Files Transferred tab and the Event Log tab of Job History.  The associated errors provide information on how to resolve the issue so the file(s) can be transferred on re-run of the job.

Accessing and Using Job History

1: Find the job for which you want to look at the history and click directly on the job name. Select History from the Job metrics balloon:

You can also access Job History by selecting History  in the APM menu:

You will display the Job History screen:

Select an instance of your job from the top half of the screen to learn more information about that particular run of the job.  Specific information for that run will be listed in the lower half of the screen

2: The lower half of the screen has seven tabs for account mapping jobs, and six for non account mapping jobs:

  • Statistics
  • Files Transferred
  • File System
  • Users
  • Collaborators (account mapping only)
  • Tasks
  • Event Log


Statistics provide an overview of job metrics:

  • How many files transferrred, how many errors
  • Job performance, both overall and over the duration of the job
  • File metrics such as the distribution of file sizes

In the transfer chart above, the number of files and bytes transferred both steadily progress. You can get additional file distribution metrics by clicking on the appropriate menu:

Files Transferred:
This is one of the most frequently accessed tabs in Job History.  It lists the files and folders transferred in the job:

Select the Export button at the bottom of the screen to generate an .xlsx file of your transfer report.

Use filters to find out more about a particular group of errors, such as write-errors or size-exceeded errors. (Only the error types present in your job will be listed in the filter menu.) Select a file to find out more about that particular file:

File System:
File System provides useful information on how your data is structured – how many total files and bytes are in each of the root folders, and, by drilling down into the folders, you can determine where the biggest clusters of data are.

This lists all of the users scanned in the job to date. As for File System, you can assess which accounts on source or target have the most data. In this instance, the job has just started, so only two users are listed so far:

The Collaborators tab lists all sharees, internal and external (if external sharing is configured in the job). You can click on the name of any sharee to go to the Files Transferred tab and load a filtered list of all data shared with that particular sharee:

Tasks are a means of tracking your job’s progress. Task statuses include:

  • Scanning: Task is actively listing files and folders. It is also transferring data unless there are scenarios such as where it is scanning data on target that does not exist on source.
  • Running: Task has completed listing, and is transferring data.
  • Completed: Task has completed listing and transfer.

Tasks vary widely in size, and their definition depends on how the job is configured. For a multi-account job where the source is a non-shared space, each account will generally constitute a single task, and where some accounts may only contain a single file while others contain several TB of data, the time to complete different tasks will commensurately vary. For a shared common space source such as Windows or Egnyte /Shared, each folder selected will generally constitute a single task. Other factors, such as redirects in the spreadsheet, can also influence the number of tasks.

Event Log:
In conjunction with the Transferred Files tab, the Event Log provides comprehensive information on all files that failed to transfer in your job. The Event Log lists all events related to your job instance, excluding start-up and completion tasks:

Updated on January 13, 2021

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