Sections of the FAQ:

What is Cloud FastPath?

Cloud FastPath is a fully automated service for simple, fast, secure premise-to-cloud, cloud-to-cloud, and cloud-to-premise data transfer and sync. Using proprietary WAN optimization and automation technology, Cloud FastPath significantly reduces the time and complexity involved with migrating, syncing, and backing up large volumes of data. We call it Data Movement as a Service – and it is a key part of Tervela’s Data in Motion platform.

A complete product overview can be found on the Cloud FastPath product page.

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How does Cloud FastPath work?

The Cloud FastPath service automates the creation, operation and monitoring of data movement jobs from any supported source to any supported target. Data moves through Points of Presence (POPs), which can be either a simple virtual machine or standalone software agent deployed on or near the data source and target. The POPs contain adapters to a variety of data sources and targets. POPs create secure, network optimized gateways for point-to-point data movement. This architecture provides a distinct performance and security advantage over alternative approaches that require data to be staged or moved through an application between the source and target. The POPs are established temporarily or permanently, leveraging the existing public and private network capacity for fast, secure data movement. Cloud FastPath does not store or persist customer data, and all data between POPs is encrypted at the source before transmission. There is no coding, no consulting and no software to maintain. Simply connect file systems in minutes and the solution does the rest.

To try Cloud FastPath, please register for a trial account here.

How does Cloud FastPath communicate and extract data from my source systems?

Cloud FastPath offers several methods for connecting with your source systems, either on-premises or in the cloud. For on-premises systems, users simply download and install a lightweight agent on a Windows computer or server. If the agent cannot be deployed on the source server, it should be installed on a computer that is near the server holding the data that is to be migrated in order to optimize speed. Once the lightweight agent is downloaded and launched, it registers with the Cloud FastPath orchestration service in the cloud. The application then registers the computer(s) to which customers have mapped drives that contain the data of interest. Administrator permissions are required in order to access all of the data that will be migrated.

For connecting with supported enterprise file storage and synchronization services and cloud storage platforms, there is no software to install. With a few simple clicks, Cloud FastPath allows you to authenticate with your cloud-based storage systems and create fast and secure data pipelines. This entire experience is guided within the Cloud FastPath web dashboard.

How is Cloud FastPath licensed?

Cloud FastPath is licensed based on the volume of data transferred. Basically, the more capacity purchased, the higher the discounting rate becomes. There are three licenses available, professional, enterprise, and partner/reseller. The differences between the packages can be seen here.

For our Professional subscription, which is intended for small migrations, pricing starts at $200 and includes 200 GBs of data and one month of Cloud FastPath use. Follow-on subscription months are $50 each and include 50 GB. Additional transfer usage over the minimums is simply $1 per GB.

Our enterprise subscription, which is intended for large-scale migrations and includes advanced features such as continuous sync, analytics, and permission mapping, is custom priced to meet each customer’s unique needs.

To learn more about our pricing, please visit our pricing page or contact us.

If I stop using Cloud FastPath, will my data be deleted?

Cloud FastPath does not store or persist any customer data, so when your subscription ends, your data remains in place and fully accessible on your enterprise file synchronization and sharing service or cloud storage platform. Metadata such as file names, files sizes and file creation and modification dates are stored for the duration of your Cloud FastPath subscription and used to orchestrate data movement. This information is deleted when your account is deactivated.

How Can Cloud FastPath Help Improve Data Movement?

Cloud FastPath was created to make data movement simple, fast and secure. To start, we removed many of the manual steps of data transfer, such as permission mapping and aligning file properties between diverse sources and targets, and replaced them with a highly streamlined process that gets data moving fast. In addition, we built an advanced feature set that reduces many of the common errors that can arise during data migration. And we’ve architected Cloud FastPath to be the most secure solution in the industry, enabling data to move directly between our customers’ locations without staging it on our own servers or persisting the data in any way. The result is a simple and secure solution that significantly reduces the time it takes to get your data where it’s going.

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What is the problem with today’s data migration and sync solutions?

File migrations over a wide area network (WAN), either to the cloud or between clouds, are typically conducted with tools like FTP or Rsync, which suffer from several problems:

  • Transfer times are slow, so transferring large volumes of data can take days or weeks. 
WAN connections are unreliable. Unexpected network interruptions and glitches can sink an entire job, requiring you to restart the whole thing.
  • Migrations are highly manual, requiring dedicated resources, some degree of IT expertise, babysitting and regular attention. In addition, data encryption is typically not built into these manual transfers.
  • Ongoing transfers typically require customized scripts which need to be built, can be delicate and need significant (often risky) maintenance when the environment changes.
    Migrations take some time; as a result, they require a final “sync” at the end. With FTP and disk shipping, this is painful and time-consuming akin to a second migration.
  • The factors combined lead to significant time and risk associated with migrations, and a lack of confidence in how a migration will progress. Cloud FastPath eliminates these problems and makes the entire migration is simpler, faster and more secure.

How can Cloud FastPath help simplify data movement?

Cloud FastPath’s simplicity starts with a very easy to use web interface. Setting up data in motion jobs and monitoring them is very easy. Through its integration with file systems, cloud services, and data stores, Cloud FastPath allows you to combine what is ordinarily a sequence of manual steps into one simple automated data pipeline. Cloud FastPath transforms manual file transfers requiring constant operator attention into a streamlined and automated process. For data in multiple locations, Cloud FastPath makes it extremely easy to initiate and manage your migration remotely on behalf of your team, company or client. Cloud FastPath also allows you to easily monitor data movement, with customizable notifications and a “single pane of glass” view for all of your data movement jobs. For more information, download our eBook “Why Cloud FastPath“.

How can Cloud FastPath help my business save money?

Cloud FastPath has been designed to efficiently get your data to its new home in the cloud. This means your company can begin realizing the many cost benefits of your cloud storage investments right away. And because we help speed, simplify and secure data movement, a Cloud FastPath assisted data migration requires far less hand-holding by your IT staff. It all translates into significant business benefits for your company:

  • Simplifying the process of data movement to reduce the overall manpower required
  • Reducing the amount of data that is transferred to the cloud by simulating data transfer and excluding files that are outdated or unused
  • Maximizing the value of your cloud-based data sharing and storage subscription
  • Improving your organization’s agility by rapidly migrating to a shared content environment
  • Increasing productivity by immediately giving mobile employees access to the data they need

In addition, Cloud FastPath’s ability to get your data into the cloud much faster than competing solutions and manual data transfer methods means that your organization can achieve significant hard dollar savings much faster:

  • Sunsetting expensive legacy on-premises hardware or inadequate cloud-based subscriptions more quickly
  • Retiring under-performing, inefficient and management-intensive firewall, VPN and FTP solutions faster
  • Realizing the security benefits of today’s cloud-based storage solutions more quickly

How do I justify the investment in a data movement solution such as Cloud FastPath?

Our extensive deployment experience with customers has shown that the hard dollar savings mentioned above can generate a return on investment for Cloud FastPath in as little as 12 months. And that is before we factor in the reduced manpower required for data migration and the faster time to increased productivity and sharing that Cloud FastPath provides. For a complimentary consultation on how Cloud FastPath can save your company money, please click here.

How much faster is Cloud FastPath than today’s data movement solutions?

Cloud FastPath achieves a data transfer rate that is up to 10 times faster than software alternatives through a combination of:

  • Data compression
  • Transport WAN optimization
  • TCP tuning
  • Optimization of chatty protocols
  • Automatic parallel transfer streams
  • Parallel data extraction and loading techniques
In addition, Cloud FastPath technology maximises available network bandwidth by “chunking” files and data to optimize throughput capacity. To compensate for WAN congestion, loss and slow data consumers, Cloud FastPath buffers data at the source ensuring that extraction does not slow down while waiting for ingestion. These features ensure that Cloud FastPath minimizes the impact of network performance on data movement.

What makes Cloud FastPath so secure?

Cloud FastPath offers the most secure data movement solution in the industry. This is the result of an inherently secure architecture that does not require customer data to come in contact with our servers. Data is transferred directly from one customer POP to another, with the Cloud FastPath service acting merely as an orchestration system. Data is never persisted on the customer POPs. Customer data, authentication credentials, and the entire management system are secured using advanced encryption technologies.

For more information on the advanced security of the Cloud FastPath service, please see the section of this page called “Will Cloud FastPath Meet my Security Needs?” or read our Security White Paper.

What types of advanced reporting capabilities does Cloud FastPath have?

The most common reasons for a file not being successfully migrated are a lack of file permissions, a file size is too large for the target API to accept (Cloud FastPath has no file size limits), or the file is locked by the end user or an application in use. With Cloud FastPath, there are multiple built-in features that provide reliable and easy to understand migration reporting. First, every time a data transfer job ends, Cloud FastPath generates a sortable and searchable report that shows a full audit of all the files selected in a particular job. This report clearly shows whether a file was transferred “successfully” or “unsuccessfully,” or if it is “already at the target” (I.e. In sync). When a file cannot be “successfully” transferred, the Cloud FastPath user is shown the specific file name and path, and a brief explanation as to why it may have been rejected by the storage service or was not transferred. In addition to this in-application report, Cloud FastPath offers the ability to export this information to a CSV file. This report fulfills the need for an out of the box audit and provides a compliance trail for your data movement jobs.

What can Cloud FastPath do to minimize the common errors that occur during data movement?

Cloud FastPath offers robust built-in automation features that help minimize a number of errors and rejected files in a data transfer job. For example, there are error handling protocols for translating file name characters that aren’t permissible in a given enterprise file sharing and synchronization service or cloud storage platform, resuming a job if there are network issues and automatically retrying a file at the end of a job if for some reason the target API rejects the file due to traffic. This is intended to provide the migration administrator with an automated transfer experience so they don’t have to manually oversee data transfer jobs.

Does Cloud FastPath provide different roles for different types of users?

Yes, Cloud FastPath allows certain users to have administrative privileges. These users have the ability to invite other users to become Cloud FastPath users on the same account. This provides a centralized point for control or visibility when there are multiple users operating on the same account.

Cloud FastPath can help all types of companies move all types of data. We specialize in migrating your files from existing on-premises storage systems to their new home in the cloud. We can also make it easy to move data between cloud service providers, and we can even keep your data in sync if it needs to remain in multiple locations. From small and medium businesses to the largest enterprises, we’ve helped companies of all sizes with data movement jobs ranging from a few Gigabytes to hundreds of Terabytes. And we already support today’s most popular enterprise file synchronization and storage services and cloud storage platforms.

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What types of users, organizations and needs is Cloud FastPath an ideal fit for?

Cloud FastPath is used by various types of IT users to meet the following data movement needs:

  • Cloud Service Providers particularly customer service and success professionals, professional services engineers, and consultants and sales engineers, who help customers migrate onto their cloud service, facilitating the critical onboarding step for customers.
  • System Administrators at companies large and small, responsible for moving large volumes of digital content, video and image files or data. This includes one-time migrations and the ongoing sync of files, which applies to both one-time projects and workloads and the automation of ongoing file transfer processes and data pipeline.
  • Small & Medium Businesses who have made the strategic decision to move digital content into new collaboration platforms, and for storage and backup services that can be delivered more simply and economically in the cloud, and are looking to make the transition as seamless as possible.

Which data types does Cloud FastPath support?

Cloud FastPath supports every kind of file, as well as any data type that can be written to a file. This includes logs, event streams, and structured data. Cloud FastPath includes adapters to the most common platforms and specific integrations for Hadoop and object stores. Cloud FastPath also includes a software development kit (SDK) that makes it possible for developers to build and maintain their own integrations with sources and targets.

What type of metadata and file versions does Cloud FastPath support?

Cloud FastPath is typically able to migrate all metadata that is supported by the target system. In addition, Cloud FastPath can migrate all, or some file versions depending on the need and if the source or target system has versioning. For both file versions and metadata support varies by the system so reach out to Cloud FastPath representatives for specific questions.

What enterprise file sharing and synchronization services does Cloud FastPath support?

Cloud FastPath supports a wide variety of enterprise file synchronization and storage platforms as both sources of files and destinations. The most common platforms customers are using Cloud FastPath to migrate files to and from include:

  • Box
  • Citrix ShareFile
  • Dropbox
  • Dropbox for Business
  • Google Drive
  • Egnyte
  • Microsoft OneDrive Personal
  • Microsoft OneDrive for Business
  • Microsoft SharePoint Online

What cloud-based object storage platforms does Cloud FastPath support?

Cloud FastPath supports the following object storage platforms:

  • Amazon Web Services S3
  • Google Cloud Platform
  • Microsoft Azure
  • IBM Softlayer Object Storage
  • Rackspace Object Storage
  • Verizon Cloud Services

If you don’t see your preferred service listed among our supported integrations, let us know you want Cloud FastPath to support your cloud-based storage service.

How much data can I move with Cloud FastPath?

Cloud FastPath is built to handle terabytes and even petabytes of data in motion, and there is no limit on the quantity of data that can be moved using our service. To ensure that large-scale migrations are performed quickly, we have implemented a variety of techniques that maximize the use of network bandwidth, as outlined in the section above.

Does Cloud FastPath limit the number or size of the files that can be migrated or the number of data movement jobs that can be run?

Cloud FastPath does not limit the quantity or size of the files that can be moved. We can support large-scale migrations that include millions of files, and while some enterprise file sharing and synchronization services or cloud storage platforms may have limitations on file sizes, we do not. There is no limit to the number of jobs that can be run, and any supported source and target remains available for use while Cloud FastPath is running.

What are the minimum system requirements to run the Cloud FastPath web application?

The Cloud FastPath web service is accessible from any computer connected to the Internet via today’s most popular browsers, provided they meet the following minimum version requirements: Chrome v. 34, Firefox v. 29, Internet Explorer v. 9 and Safari v. 6. 

What are the minimum system requirements to run the Cloud FastPath Windows application?

The Cloud FastPath Windows application is supported on the following operating systems in both 32- and 64-bit versions: Windows 8, Windows 7, Windows Server 2012 and Windows Server 2008. Additional versions may be supported; if you have a configuration that is not on this list, please contact us at cfp-info@tervela.com to ask if we support it. Please note that the Cloud FastPath Windows application can run as part of a user session or as a background service.

Will Cloud FastPath Meet My Security Needs?

Cloud FastPath has been architected to be the most secure data movement solution in the industry. So it’s no surprise that large enterprises and financial institutions trust us when it comes time to move critical data. Cloud FastPath moves data directly from one customer location to another and does not require the data to come in contact with our servers. In addition, customer data, authentication credentials, and the entire management system are secured using the latest encryption technologies whenever they are in motion.

For more information on the advanced security of the Cloud FastPath service, please see the information below or read our Security White Paper.

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What additional security measures does Cloud FastPath offer?

In addition to the inherently secure architecture referenced above, Cloud FastPath embeds several layers of additional security to protect your data:

  • Data Layer: All information between points of presence is encrypted using TLS. Additionally, communications are always initiated through a push protocol from on-premises systems to cloud.
  • Source/Target Layer: All authentication credentials are stored securely in the cloud using advanced encryption.
  • Management Layer: The entire management system is fully encrypted & authenticated via unique keys for each point of presence.
  • User accounts are protected by password enforcement,
    automatic log out, access logs, and two-factor authentication

What access does Cloud FastPath have to my data?

The data selected for migration from our customers’ servers are stored in the
target cloud service. Cloud FastPath does not store data; it is only the data transport mechanism. Cloud FastPath does store some information, including file properties and user permissions, to support its monitoring and reporting capabilities. This is limited to file names, file sizes, and file creation and modification dates, as well as information such as whether the transfer was successful and how long the transfer took. Once data reaches its destination, it is stored in encrypted form and is out of Cloud FastPath’s reach. Cloud FastPath always transmits the data in encrypted form.

The Cloud FastPath orchestration service, which coordinates but does not participate in the data transfer, is operated on an Amazon Web Services (AWS) or Google Cloud Platform account provided by Tervela. To load a cloud service, Tervela provides customers with a VM in this account that we call a Point of Presence or POP. With Cloud FastPath, each customer gets its own POP, which is not shared with any other customer – it is provisioned exclusively for that customer as a matter of convenience. A customer may also bring its own AWS credentials and run this POP under its account if that is desirable.

The data itself moves directly from the on-premises software to the Cloud POP using Cloud FastPath’s optimized and encrypted WAN transport. The Cloud POP transforms our protocol into the cloud service API entirely in memory (no data is ever written to disk) and sends it to the cloud service. The Cloud POP and the on-premises software connect to our orchestration service via a messaging protocol, which is used to provide instructions to POPs on which files and folders to transfer based on user input but conveys no actual data. This messaging protocol is also encrypted.

How does Cloud FastPath handle user credentials?

The first step in using Cloud FastPath is to sign up at www.cloudfastpath.com. Registration requires an email address and password. For security we do not retain this password — we only retain enough information to check that the customer knows the password. If a password is lost, the customer will need to establish a new one.

Customer IT personnel may be interested to know the Cloud FastPath application includes a programmable interface or API. This facility allows customers to write scripts that use Cloud FastPath for customized data movement tasks such as regular backups or keeping two sites in sync. When using the API, ensure that the information it requires to authenticate with the service is not exposed to untrusted parties.

How does Cloud FastPath map accounts and file permissions?

The Cloud FastPath service references a limited set of file system properties to orchestrate secure, cloud-based data migration. This information is used to facilitate file synchronization, to map user names and file permissions from the source to the destination and for reporting and accounting purposes. File system properties that may be retrieved by Cloud FastPath include basic file information such as file name, file size, creation date, last modification time and the access control list for each file.

To do this, Cloud FastPath queries the file system of the machine or service on which it is running. This information is encrypted and streamed to the Cloud FastPath secure servers, where it is used for reporting and analytics on transfer results, and to generate an account mapping spreadsheet. The operator then makes modifications to produce an accurate mapping of current user names to their corresponding account names at the destination. This spreadsheet is sent over an encrypted network connection both to and from the operator, and the resulting records are stored in a secure database within the Cloud FastPath service. NOTE: access control lists are only queried when using the account and permission mapping features of the Cloud FastPath service. 

How does Cloud FastPath work with SSO?

Cloud FastPath authenticates with enterprise file sharing and synchronization services or cloud storage platforms using Oauth2. All SSO mechanisms supported by the web applications of these services are supported by Cloud FastPath, because we rely on them to do the authentication. We do not ask our customers for the username or password associated with their storage service; that process is entirely handled by the service itself. If the user authenticating with the storage service via Cloud FastPath is an admin or co-admin, that user will have the ability to load and store files into other user accounts using the “As-User” functionality of the service.

How does Cloud FastPath work with my firewall?

The following connections are made from the Cloud FastPath POP application:

www.cloudfastpath.com port 443 – API endpoint & web application (HTTPS)
ctl.www.cloudfastpath.com port 443 – job orchestration service (TLS but not HTTPS)
< Cloud POP> port 443 – data transfer (TLS but not HTTPS).

The first two hosts have static IP addresses. The cloud POP we provision will start up when customers begin using Cloud FastPath, and it will obtain an IP address that is visible from the GUI. The IP address will be released when the user account is idle and a new one allocated when activity resumes. If a dynamic IP address presents a problem, we do offer our paying customers the ability to have a permanent IP address for their cloud POPs, but this is not normally part of a trial account.

Where Can I Find Help and Technical Support for Cloud FastPath?

Our goal is to make data movement as simple as possible, and we’ve built our solution to eliminate much of the manual intervention that was once required to get data from one place to another. However, we also understand that our customers sometimes need help setting up or executing on a data movement job. So we make it incredibly easy for them to get the information or assistance they need. We maintain a comprehensive knowledgebase to provide answers to the most common questions we receive, and we’re constantly working to add to it and make it more helpful. In addition, our customer support team is just a click, call or e-mail away if you need us.

If you would like to talk to us about whether Cloud FastPath is right for you, or for help with a data movement job, please e-mail cfp-support@tervela.com.

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How do I get help setting up Cloud FastPath?

Tervela offers a number of resources to help you get Cloud FastPath up and running.
Once you have logged into the application, a comprehensive knowledgebase is available that can be accessed anytime and from any point throughout the application. The knowledgebase includes search capabilities to help you quickly find the information you need.

Cloud FastPath also features a first run help capability, which provides tips and tricks to help you get your first jobs up and running quickly. This feature can easily be turned on or off.

Also inside of the application is a direct line to our customer support team. You can reach our team by simply clicking on the “?” icon located inside the white caption box in the upper right-hand corner of the application pictured here:
Doing so opens a chat window for you to contact Tervela customer support.

And you can always reach us by sending an email to cfp-support@tervela.com or by contacting your enterprise account manager directly. We enjoy hearing from our customers, and we are eager to help.

Does Cloud FastPath automatically alter file names or file contents?

For some systems, Cloud FastPath automatically rewrites disallowed characters in the file name to their Unicode equivalent

Cloud FastPath does not automatically shorten file names or shorten file paths, however, Cloud FastPath gives the user the ability to shorten path lengths with automated rules of their choosing.

Cloud FastPath does not alter the contents of a file because it does not have access to the contents of a file

What if I encounter an issue or need help with a Cloud FastPath migration?

Our technical support team is standing by to help make your data movement jobs go as quickly and smoothly as possible. Please don’t hesitate to contact us by using the in-app link to our support team (see description above), by sending an e-mail to cfp-support@tervela.com or by contacting your enterprise account manager.